Return & Exchange Policy

At Moonvera Jewels, we want you to love every piece you receive. If you are not fully satisfied with your order, we’re here to help.

Returns & Exchanges

  • We accept returns and exchanges within 7 days of receiving your order.
  • Items must be:
    • Unused and unworn
    • In original packaging
    • In the same condition as received

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Earrings
  • Customized or personalized jewelry
  • Sale or discounted items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refund Process

  • Once your return is received and inspected, we will notify you regarding approval.
  • Approved refunds will be processed within 5–7 business days.
  • Shipping charges are non-refundable unless the mistake was on our side.

Exchange Policy

You may exchange eligible items for another design or product of equal value, subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For return or exchange requests, contact us through:

Thank you for shopping with Moonvera Jewels