Shipping Policy

At Moonvera Jewels, we carefully pack every order to ensure your jewelry reaches you safely and in excellent condition.

Order Processing

Orders are generally processed within [1–2 business days] after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Delivery Time

Estimated delivery times within Pakistan are:

Major Cities: [2–5 business days]
Other Areas: [3–7 business days]

Delivery times are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed during checkout.

Standard Shipping: PKR 250

If a special shipping promotion is available, the applicable offer will be displayed on our website or promotional material.

Order Confirmation

After placing your order, you may receive an order confirmation through [WhatsApp/SMS/Email].

For Cash on Delivery orders, Moonvera Jewels may contact you to confirm your order before dispatch.

Tracking Your Order

Where tracking is available, we will provide your tracking information through [WhatsApp/SMS/Email] after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or incorrect contact information, additional delivery charges may apply.

Delayed Deliveries

Once an order has been handed over to the courier, delivery is subject to the courier company's schedule.

Moonvera Jewels is not responsible for delays caused by:

  • Weather conditions
  • Public holidays
  • Courier disruptions
  • Incorrect address information
  • Recipient unavailability
  • Natural disasters
  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us and we will assist you in checking its status.

Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or videos of the package and product.

We recommend recording an unboxing video when opening your parcel. This may be required when reviewing claims for damaged, missing, or incorrect items.

Contact Us

For shipping-related questions, contact:

Moonvera Jewels
Email: moonverajewels@gmail.com
WhatsApp: +92 332 8876157